Faqs

Are the prices on your site in AUD?

All the prices on the site are quoted in Australian dollars and all transactions are settled in AUD.

How can I pay for my online purchase?

You can pay with your Paypal account or we accept the following credit cards through Paypal:

  • VISA
  • MASTERCARD
  • AMERCIAN EXPRESS

If you would like to pay by direct deposit into our bank account just complete your order through the site and select the pay by direct deposit option. We'll then be in touch with our bank account details for you to pay for your order.

Is ring resizing included?

Ring resizing is included in the price. Most rings can be re-sized up to 6 sizes up or down. Just email us at hello@katebadge.com.au so we can confirm that the size you would like is possible before purchasing.

Do you offer Lay-by?

Yes we do. Our lay-by terms are 20% deposit and 6 weeks to pay the balance. If you would like to put an item on lay-by please get in touch by phone 0420633385 or email hello@katebadge.com.au and we will arrange this for you.

What is your return policy?

As all the jewels in our boutique are vintage and handmade and usually one off pieces, please select carefully as we do not offer refunds due to change of mind. A credit note option may be offered if you contact us within 7 days of making your purchase.  Please note that this won't be an option with a custom order or any sale items.

What if my item needs repairing?

We want you to love your piece and hope that no repairs are needed but if anything does go wrong and it needs to be repaired within 1 month of purchase there will be no charge for any small repairs. We will only charge to cover the cost of any larger repairs if the item has not been looked after or is excessively damaged. 

Any known flaws or repairs on pieces should be able to be seen in the photos and will be described on the product pages so please take note of these before purchasing as this is the nature of any vintage pieces.

How will my order be shipped?

Orders within Australia are sent Free via Australia Post Platinum Express Service and will take between 1-3 days to arrive and require a signature upon delivery. Australia Post will deliver between 9am and 5pm Monday through Friday. Australia Post Platinum Express service allows you to track your order through the Australia Post website. Once your parcel has been dispatched a unique tracking code will be sent to your nominated email address. You can track your parcel at www.auspost.com.au/track/track.html.

International orders cost will cost $30 for shipping and are sent via either AusPost Express or a nominated courier. A signature will be required upon delivery which will take between 5-21 working days to arrive depending on how long the order takes to clear customs. International purchases may incur taxes and duties applied by customs in the country where the order is delivered. Local taxes and duties incurred are the responsibility of the customer.

Please note: ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.

What if I am not home when my order is delivered?

We want to ensure your parcel arrives safely and securely so if you are not at home when your package arrives, Australia Post will leave a card which you just need to take to the nominated Australia Post branch and pick it up. As we want only you to receive your package, all international deliveries require a signature.

Do you provide valuation documentation?

If an item comes with an independent valuation this will be described on the product page. These are also available by request on any items purchased over $1000 (just note this may add an extra couple of days to delivery to give us time to get the valuation done). 

How do I care for my jewellery?

With a little care, your fine jewellery should stand the test of time.

To keep gemstones sparkling, clean them when they start to get dirty. The best way to clean fine jewellery is in a cup of warm water with a few drops of ordinary dish detergent and some cloudy ammonia (available from the supermarket). Using an old toothbrush, scrub gently then just rinse with warm water and pat dry with a tissue.

A home ultrasonic cleaner can be used to clean ruby, sapphire, diamond, amethyst, citrine, garnets, and unadorned gold and platinum jewellery but shouldn't be used to clean emerald, peridot, pearls or silver jewellery. If in doubt, don't use it.

To protect your jewellery, don't keep it in a tangle in a jewellery box as gems can scratch metal or each other. Store each piece separately or wrap each one in tissue paper or a soft cloth. When you travel it's important to make sure your jewellery doesn't rub against each other in your bag.

Remove gemstone rings and bracelets before vigorous exercise or working with your hands and take them off at night while you are sleeping. Some gem varieties can damage with a sharp blow.

It's best to keep jewellery away from chlorine and other household chemicals. Try to put your jewellery on after applying hairspray, perfume, and cosmetics.